Client Stories

Coding

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Client Testimonial #1

RAPID RESPONSE
One of the most prestigious hospitals in the Texas area was faced with the challenge of attracting and retaining a qualified staff necessary to meet its coding needs.  The Texas hospital was growing so quickly that it became apparent they needed to partner with a staffing vendor to attain its immediate goals.  They were using several vendors who were not consistently providing enough qualified staff which led to accuracy problems, which was adversely affecting the revenue cycle of the hospital.   MedPartners HIM stepped in and worked with their staff to develop a sixth month recruiting plan to effectively assemble a Proven Team of consultants to meet their growing needs with the highest qualified talent.

PROVEN TALENT
The MedPartners HIM team of highly qualified recruiters, in conjunction with our extensive knowledge base of highly qualified coders, put together a team of highly qualified HIM professionals over a four month period.  Within the first month, we had already proven ourselves to this client and were given the green light to locate another 20 coders for them.  We not only delivered on the number of highly qualified coders they needed but did it ahead of schedule. Unlike the vendors they partnered up with in the past, our coders’ audit scores are above their 95% coding accuracy range and are exceeding their productivity ranges. 

EXCEPTIONAL SERVICE
The client was extremely pleased with the knowledge base of the 30+ coders we have provided them since partnering together.  Our professional relationship continues to grow and the client’s leadership team couldn’t be happier with the outcome they have received from MedPartners HIM.  This facility prides itself on being the best and now they have the Proven Talent to back up their core purpose in their coding department. 

Clinical Documentation Improvement/DRG Validation Services

Client Testimonial #1

RAPID RESPONSE
A top pediatric facility’s CDI program was in dire need of a qualified Clinical Documentation Specialist to increase program productivity and ensure that its physicians remain in the practice of its documentation standard.  They were unable to identify a qualified professional after reaching out to numerous other “HIM” staffing firms.  Finally, once the facility came across MedPartners HIM through a referral, MedPartners HIM immediately delivered a highly qualified CDIS to the hospital, to keep its CDI program running effectively.

PROVEN TALENT
The CDIS joined MedPartners HIM for the same reason that most of our consultants join:  our great reputation, the professional support we offer to all of our consultants, and the excellent educations and personal benefits extended to every consultant. MedPartners HIM is able identify top-level talent, attract quality professionals, and keep them happily employed. Because of our vast network of HIM professionals and decades of relationships developed in-house, we stand behind each and every consultant on staff and know they are the best of the best in the HIM community.

EXCEPTIONAL SERVICE
MedPartners HIM provided the hospital additional support by thinking outside the box and expediting the Human Resources process to get the individual on-site a week earlier than expected.  The client was so impressed with the performance of the consultant, they continue to utilize her skills in the department and treat her as a permanent fixture.

Client Testimonial #2

RAPID RESPONSE
One of the most prestigious hospitals in the world was faced with the challenge of attracting and retaining the qualified staff necessary to meet its Coding and DRG validation needs.  The New York based hospital had implemented a very sophisticated HIM process which meant implementing a new process for its staff. The client was faced with finding a different solution that would meet its goal of improving overall quality without losing the productivity numbers they needed to meet while moving forward.  

PROVEN TALENT
MedPartners HIM supported the client with a senior-level team of HIM professionals who had vast experience with academic and Level 1 trauma facilities nationwide.  Within a month’s time, we had established ourselves as a true partner and were asked to promote one of our HIM professionals into a leadership role.  The CFO was so impressed with the Proven Talent provided, he asked MedPartners HIM to also assist with DRG Validation needs.  This decision gave the client the luxury of being confident that the right talent was hired without slowing down their coding and validation process.

EXCEPTIONAL SERVICE
The client was extremely impressed with the team of consultants we placed in their facility.  Though the hospital will continue to face challenges because of the complexity of its procedures and case mix and an ever-changing HIM landscape, MedPartners HIM has helped them improve its process and keep its financials in top condition.   The New York hospital continues to depend on MedPartners HIM, and we enjoy rising to the challenge of one of the world’s most prominent and complex medical centers. 

Certified Tumor Registrars

Client Testimonial #1

RAPID RESPONSE
A world renowned cancer institute and federally designated comprehensive cancer center in the northeast, which employs over 4,000 people to support 200,000 patient visits each year, struggled to find a qualified permanent CTR for its Cancer Registry department.  The vacancy had been open for several years with little luck on identifying the right talent for this challenging position. 

PROVEN TALENT
MedPartners HIM Oncology Data Management Services identified the need in November of 2009 and presented a qualified candidate the same day.  Contracts were exchanged and interviews were scheduled. A full time hire must be carefully considered by the employee and the employer, so careful time must be taken to insure the right match.  The CTR relocated to the area and began a new career within 60 days of the initial call. Both the client and CTR have settled into a symbiotic relationship that continues to thrive.

EXCEPTIONAL SERVICE
MedPartners HIM Oncology Data Management Services delivered with a rapid response and had the right proven talent for this client. Providing professionals who identify and register patients with cancer as well as review and analyze hospital records and medical reports for relevant cancer data, is what we do.  We were thankful for the opportunity and have developed a long term business relationship with this client.